We ship orders Monday to Friday using either Royal Mail or a contracted courier service using a 24 hour – 48 hour shipping service.
The order will be delivered to the address specified on your order. Deliveries are only made between Monday and Friday. Deliveries are not made on public holidays or at weekends.
It is recommended that customers who have specific delivery date for their order contact our sales team to discuss their requirements.
For non-contract customers orders less than £50.00 excl. VAT are charged our standard £8 carriage. Orders in excess of £50.00 excl. VAT are carriage free.
Unless a specific date is started on the order, we aim for ‘in stock’ products to be with customers within a maximum of seven working days. Bespoke products that are made-to-order are subject to lead times of between seven and 21 days depending on production volume.
Our objective is to achieve the optimum delivery time possible for all products. We are committed to achieving the delivery date(s) mutually agreed at order placement stage. Any known difficulties at point of order will be communicated to customers.
Our computer-linked warehouse holds many items in stock although some goods are sent directly to you by our suppliers. On limited occasions some orders may arrive incomplete but the balance of goods will follow shortly.
Please be aware that lead times may be exceeded where the quantities are large.
Unless specifically requested, or as otherwise agreed, we base our standard deliveries on ground floor entrances. In the event that premium services are required, such as delivery to point of use in multi-storey buildings, please contact our sales team for a quote and discuss your requirements. These arrangements may also apply to some bespoke products which may be very heavy or bulky thus requiring special delivery arrangements.
On dispatch of your order you will be sent an e-mail confirming shipment. If you wish to track your order please use the form on your website, e-mail firstname.lastname@example.org or alternatively contact our sales team on 01756 700 501 and we will provide a status update.
If our delivery service provider is unable to obtain a signature for delivery at the specified address, the goods will be returned to the depot and held there overnight. Our delivery service provider will leave a card to advise you that they have attempted delivery and will attempt delivery again on the next working day. If delivery is not possible, the goods will be returned to the depot and stored. If you have not arranged for collection or re-delivery within seven days, the goods will be returned to TeacherBoards. You will need to contact TeacherBoards to arrange re-delivery.
TeacherBoards reserves the right to charge an additional standard delivery fee in this instance.
Shipping to Ireland, the Channel Islands, the Isle of Man and the Scottish Highlands
There is sometimes, but not always, a premium for shipping to Ireland, the Channel Islands, the Isle of Man and the Scottish Highlands. We encourage customers to contact us prior to ordering to discuss shipping costs and delivery times. Where orders are placed for Ireland, the Channel Islands, the Isle of Man and the Scottish Highlands but the customer has previously not made contact with our sales team to discuss carriage charges we reserve the right to make contact you to discuss additional charges post-order.
We go to great lengths to ensure that your order arrives in perfect condition. During the past few years we have invested in superior packing materials and worked with our couriers to minimise damages. However, should you receive a damaged parcel please sign for it as damaged and notify us immediately – we will then take the necessary remedial action.
Your consignment must be checked upon arrival for correctness, quality and any signs of package abuse. Please note, if the outside of a package or parcel looks damaged, sign but state damaged on the delivery paperwork as an added safeguard. Alternatively refuse the goods stating damaged on the carriers paperwork.
Claims in respect of damages, short shipments or non-delivery can only be accepted if reported to our Customer Services Department within 24 hours of receipt of goods (or invoice in the event of non delivery). We regret that this is necessary due to the very short period of time within which we have to claim against national carriers for damage in transit, therefore, your co-operation is in the very best interests of all.
In the event of goods damaged in transit we aim to operate a rapid replacement policy.
We fully recognise that consumers have the safeguard of the Consumer Protection (Distance Selling) Regulations which allow for a cooling-off period to cancel goods within seven days of receipt. Returns can be arranged through our customer service team on 01756 700 501.
If a customer wishes to return an item we reserve the right to deduct the cost of collection and return shipping fee and/or a restocking fee from the final refund amount.
We will accept return of goods for refund or credit, with the exception of items that are marked as non-returnable on our website. Non-returnable items are either made-to-order to the customer’s specification and, as such, are excluded from the above regulations or clearance items.
Returns can only be accepted for exchange or credit providing goods are unused and in a re-saleable condition.